QUESTION:
ANSWER:
What materials are in your air filters? • The HEPA air filter is made from pleated-glass fiber.
• Prefilters are made from carbon.
• The electrostatic air filter is electrostatic-charged polypropylene
How long is the filler hose? The filler hose is 44" long.
What type of faucet does your filler hose work on?
The end adapter is made big enough that it will fit over most kitchen faucets. (It will not work on flat faucets.) The end adapter is made of rubber, so there is some flexibility.
What are the decibels for your 916 600 and 726 000 units?

• The 916 600 unit is about 45 decibels with the unit on High.
• The 726 000 unit is 48 decibels with the unit on High.

*The decibel measures the amount of noise or volume level of the unit. Decibel measurements are taken at 3 ft. diagonal from center of unit, when unit is sitting on the floor, 40" up from floor using the dB A scale
When I touch my humidifier motor, it is hot. Is it overheating? No, on full speed the motor should get to about 150 to 160 degrees. It will be at 1580-1600 RPM and run about 2 amps with everything in place. You SHOULD NOT put your hands on the motor - it will be hot to the touch.
Can the Essick Air bacteria treatment (EPA Reg. No. 41550-1-81371) stain carpeting - diluted in water and straight out of the bottle? The bacteria treatment is water-based, so if water might leave a stain on carpeting the bacteria treatment may leave a stain, as well. However, it is not colored, so it would be about the same as water.
What is the output of water on low and medium setting for the 300 and 500 Series humidifiers?

Our humidifiers are only rated on high.

• 338 series: 4.5 Gallons/Day
• 336 series: 5.0 Gallons/Day

How much water does a DP3 200 hold? The DP3 200 holds three and a half gallons. (1.5 in each bottle and 0.5 in bottom reservoir.)
Do the Essick Air purifiers generate ozone? Essick air purifiers do not emit ozone. They are ozone free!
My motor indicates it needs to be oiled. It is not necessary to oil the motors. The company we buy motors from automatically puts this message on all motors. The motors have enough oil for use in a humidifier.
What unit replaced the 125 001? The 127 001 is the replacement. It has the same cabinet as the 125 001, but this unit has been modified to use the HEPA filter (1101).
What is the difference between the pleated wick and the slit and expanded wick? Essick Air wicks are made from patented pleated paper, providing more wicking (evaporation), better output, and longer life.
Does it matter if I use another company's filter for your humidifiers?

For maximum performance we recommend using genuine Essick Air evaporative wicks.

• Essick Air filters have a higher output.
• Essick Air filters will usually last the entire season. (Others generally need to be replaced mid-season.)*
• Essick produces their own filters. Many others need to rely on third-party technology.
• The output performance of Essick Air filters is verified by an independent test laboratory to AHAM test standard HU-1-1998.

*After 90 days of performance, Essick filters (wicks) have an output performance that is:

• 72% better than Holmes' output performance.
• 178% better than RPS' output performance.

All tests conducted according to AHAM test standard HU-1-1997 by Intertek Testing Services, Cortland, NY
Are your air filters ionizers? No, our products do not use ion generators. They use only mechanical filtration methods or electrostatic charged fibers to capture particulates.
What is the warranty on your products?

Warranty covers defects in material and workmanship.

• Humidifiers: One-year limited
• Air Purifiers: Five-year limited
• 2-in-1 Air Purifiers/Humidifiers: Two-year limited.

Troubleshooting Information:

QUESTION:
CAUSE:
ANSWER:

Tabletop Units - 338, 500, 700, and 900 Series
The unit is not producing enough humidity.

a. The area to humidify is too large for unit to handle.
b. The unit has an Air Care® filter, which restricts the airflow.
c. The wicking filter is dirty/clogged.
d. An Essick Air brand wick is not being used.

a. Get larger or additional humidifier or keep door in room closed.
b. Remove AirCare® filter or replace if dirty.
c. Replace filter(s).
d. Use an Essick Air-brand wick.
The unit keeps running and does not shut off. 500 and 900 Series and 726 000 do not have humidistats. Unit must be manually turned on and off.
The humidifier hums loudly or makes vibrating noise. The fan motor may need replacement. Contact an authorized service center for inspection and/or replacement.
The unit does not turn on.

a. The unit is not plugged in.
b. The humidity level is at or above humidistat setting.
c. The fan motor does not work.
d. Bad power cord.

a. Plug cord into working wall outlet.
b. Change humidistat setting to higher level (SEE USER'S MANUAL).
c. Contact your local service center.
d. Contact your local service center.

The 336 is emptying from both bottles at the same time. The unit is designed to drain from both bottles simultaneously. No action required.
Water is leaking from the base of the 336 or 700 Series.

a. Bottle is cracked/chipped.
b. Cap is on too loosely or is cracked.
c. Plunger on bottle is faulty and is releasing too much water.

a. Replace bottle by calling 800-547-3888 or your local service center.
b. Tighten cap or replace if cracked.
c. Replace bottle.
Lime is building up in channel from water bottle to reservoir on the 336 or 700 Series. This is probably due to excessively hard water.
*Note: Softened water is not recommended for use in evaporative humidifiers.		 Remove base and water bottle from unit. Fill bottle and reservoir with one 8-oz. cup of diluted vinegar. Let stand 20 minutes. Wipe out with soft cloth and rinse well. (SEE OWNER'S MANUAL.)
My humidifier smells moldy/musty. Due to bacteria buildup. Use Essick Air Bacteria Treatment. Replace your filter at least at the beginning of each season.
My wick is discolored (black/brown). Due to bacteria buildup. Use Essick Air Bacteria Treatment. Replace your filter at least at the beginning of each season.
My water bottle is not releasing water and has not reached the fill level. Due air bubble or plunger obstruction (mineral buildup). Clean or remove mineral buildup on the plunger. Agitate or jiggle bottle without removing bottle from humidifier to dislodge air bubble.